Introductory Pricing:
How to Set and Use this Strategy

If you want to introduce a new product or service on the e-commerce market, it is important to get as much exposure as possible. But how to penetrate the market with something no one has ever tried? Advertising sounds like a good idea, but you want people to actually buy your product – and this is where introductory pricing strategies come in handy. This guide explains how introductory prices work, plus ways to calculate and set them.

As the name suggests, an introductory price is used when a product or service is being introduced to the market. As a rule, a special price serves to attract new customers who can try goods without overpaying. Once the seller gets a significant share of the market, the introductory pricing strategy is replaced by a higher quote. This increase in price allows retailers to make up for initial profit losses.

This pricing model is used in both webstores and brick-and-mortar stores. If a seller has no doubts about product quality, it is logical to start expanding market coverage and earn a share of customers. Setting a low price at the beginning is a great strategy that allows for increasing profit margin down the road, when loyal product users will be ready to pay more.

Before discussing the ways to calculate and set an introductory price, we should discuss how it differs from penetration pricing, an approach that seems to be identical.

Introductory and penetration pricing are almost interchangeable notions, but there is a little difference between them.

The term “introductory” means that the price serves as the major product differentiator – this is what makes the item attractive. When it comes to penetration strategy, the emphasis is put on exposure: the product or service should be tested by as many buyers as possible thanks to the low price – all within a short time span.

Both boil down to defining an optimal pricing strategy for a product at its early stage.

Interesting to note, introductory pricing works against the law of supply and demand: a retailer sets low prices and then gradually increases them hoping to expand market share. But there is an opposite approach called price skimming. It implies charging a high introductory price and slowly reducing it to skim the rest of market segments, which allows businesses to maintain profitability over a long haul.

When should introductory pricing be used?

As a rule, this price strategy is used when a seller wants to attract new clients by using a lower-than-average price. If your major goal is to increase the share of market while being able to raise quotes over time, introductory pricing is a great solution.

Note that this strategy will work properly only if your product delivers the expected value. In other words, customers should stay satisfied enough to pay the full cost next time. Otherwise, they may get disappointed and won’t be willing to repeat their purchases.

Actually, introductory pricing strategies can be used in a wide gamut of industries, especially e-commerce, discount retailers, mass product manufacturers, and other businesses. It is often used as a part of a cost-based pricing approach.

In online retail, some examples of introductory pricing are:

Seasonal items sold with large discounts at the start of the season (this is done to let customers try the product).
Android phones are often released at introductory prices – this is the opposite of the skimming strategy exercised by Apple.
Gillette sells its flagship razors cheaper than competitors. However, profit losses are covered by the sales of blades, attachments, and accessories charged as premium ones.

By the way, SaaS businesses also use introductory pricing: they offer free trials and generous discounts for the first period of service usage (typically, 1-12 weeks). After that, customers are more willing to pay the full price of a subscription.

Software Subscription Services

A common example of introductory pricing is seen in software subscription services. Companies like Adobe and Microsoft often offer a significantly reduced price for the first few months of a subscription. For instance, Adobe might offer its Creative Cloud suite at 50% off for the first three months. This introductory pricing strategy attracts new users by lowering the initial cost barrier, allowing customers to experience the full range of services before committing to the regular pricing model. The goal is to build a habit and reliance on the software, making customers more likely to continue the subscription even after the price increases.

Another example is in the consumer electronics sector, where companies might launch a new product at a lower introductory price. For instance, when a new smartphone is released, the manufacturer might offer it at a special launch price that is lower than what it will cost after the introductory period. This strategy helps to create buzz and urgency, encouraging early adopters to purchase the product quickly. Once the introductory period ends, the price is adjusted to a higher, more sustainable level, often capitalizing on the established demand.

Online Learning Platforms

Online learning platforms frequently use tiered pricing structures in conjunction with introductory pricing. For example, an online course provider may offer the first course at a discounted rate or even for free as part of an introductory offer. Once the user is engaged, the platform then introduces tiered pricing for additional courses or premium content. This approach not only increases the initial uptake but also encourages customers to spend more over time as they progress through the learning journey.

We have already mentioned that discounted prices work well during a product’s introduction. Let’s take a look at the goals you can achieve with it:

Advertising and brand promotion. Aside from the product itself, low prices draw attention to the seller’s brand, which might raise sales of complementary products. For example, you can sell non-expensive cameras but charge extra for accessories, and loyal customers will be ready to pay more.
Maintaining competitiveness. Lower pricing can help you earn a market share when competitors charge at a maximum. You may temporarily face a decrease in margins, but it will pay off as your product gets more exposure.
Introduction of a unique product or service. Discounts make it possible to sell to a larger number of people who can potentially become regular consumers. Also, some companies dump pricing when they offer a new private label’s product.

Introductory pricing strategies are particularly effective for businesses entering a competitive market or launching a new product where gaining initial traction is crucial. Startups and new companies often benefit from this pricing model, as it helps to establish a customer base quickly by offering products or services at a lower price point during the introductory period. Established companies can also use this strategy when introducing a new product line to attract attention and differentiate from competitors.

Businesses with products that have high perceived value or where customers might need some time to recognize the full benefits, such as subscription services or tiered pricing models, are well-suited to use introductory pricing. However, it’s essential for these businesses to carefully manage their profit margins during the introductory phase to ensure that the strategy is sustainable. Companies that can gradually increase their prices without exceeding customer pricing thresholds will find this strategy effective in building long-term customer loyalty and maximizing profit margins over time.

This pricing strategy is widely spread among e-commerce businesses, however, it is not equally suitable for all online stores.

With introductory pricing, you can reap the following benefits:

• The attitude to your product is better right from the start because consumers perceive the product as delivering more value at its minimum price.
• The customer retention rate is pretty high (at least before the price increase).
• Products with introductory prices can be successfully used in marketing campaigns.
• This is a great option for outperforming your competitors. By the time they come up with alternatives for your product, you will already have a share of market – your customers will be ready to accept price changes because they have already tried your option. Other competitors will find it more challenging to lure consumers.

It should be noted, though, that introductory pricing is not equally suited for all product launches – it carries certain risks you should be aware of:

• Many consumers get accustomed to buying items at a fraction of their cost. This category of customers will cease purchasing when you charge the full price. Always have a strategy in place to alleviate the consequences of buyer drop-off – make sure to track competitors’ quotes and calculate the most optimal price point.
• Beware of “grasshoppers” – customers in constant search of a better deal. They simply buy what’s cheap and are not likely to generate profit by purchasing complementary items. Because of them, you may experience a significant throwback in returns when the product price becomes normal.
• If you release a product intended for a narrow market segment, it will be easier for you to manage the impact of introductory pricing and preserve dynamic price formation.

How to make sure that the benefits of introductory pricing outweigh its risks? You need to plan it all in advance and follow a few simple recommendations:

Know the Pricing Thresholds

If you want to start with a lower price, you should be careful so as not to get buyers accustomed to incredibly low rates. In order to figure out an optimal rate, you should resort to calculating price thresholds – these are psychological levels at which customers are ready to pay for an item.

The simplest way to find price thresholds is to ask your audience directly. A little bit of market research can be very fruitful: the results will help you define the most reasonable cost for your product at both stages – introduction and maturity.

Don't Opt for One Pricing Strategy

Pricing is very important for defining the success of your new product, but you should be able to adjust. Introductory pricing works well only at the beginning of your item’s life cycle, but when you earn enough market share, you will have to charge more. The higher price will allow you to generate enough profit and recoup your expenses on product development.

Think of how your introductory pricing strategy can be smoothly transitioned into a regular one without repelling customers right away. Most likely, you will need to craft several pricing scenarios. But how do you know which one will work out? This is where pricing software comes in handy, so let’s review it in the next section.

Make Use of Technology

E-commerce is a highly competitive field where hundreds of sellers compete with each other and try to get a market share. Without big data, you are doomed to set the wrong prices and stay in the dark about your competitors’ performance. Price intelligence software by Priceva allows you to get market insights and monitor an infinite amount of prices on the web.

Price optimization software works with predictive analytics: it gathers information about your market and competitors, tests different pricing scenarios, and gives you data-based recommendations.

The dynamic pricing solution will provide you with formula-based price recommendations. You can change prices up to several times a day – we fully automate this task.

Finally, our repricing tool will help you lay the path for a smooth price increase when your product gets popular enough. You will be able to receive personalized pricing recommendations and update prices in your webstores automatically.

Unless you run a globally acknowledged brand with highly-anticipated products, you have to spend a lot of effort and money on promoting your new goods. Among all the strategies out there, there are two major ones: intense marketing and introductory pricing. The second solution is highly recommended for the e-commerce industry because you can easily experiment with pricing and reach customer acquisition goals.

However, an introductory pricing strategy should be thoroughly planned if you want to have a chance to charge the full price. By using price monitoring software, you can get market insights and explore your audience’s pricing expectations. This information will help you figure out the most optimal prices at any stage of a product’s lifecycle.

When should an introductory price be offered?

Introductory pricing is used when a product is just being launched, or by startups that need to penetrate the market. No one knows about it, but cheaper pricing motivates potential consumers to make a purchase. The retailer can keep introductory prices for as long as it takes to generate enough loyalty from customers who will be ready to pay the full cost.

How long does an introductory price last?

This is a relative metric, because for some businesses, product introduction lasts one month, and for some, one year. Theoretically, the introductory pricing strategy should be kept until the retailer attracts enough customers who are ready to buy at the full price. Depending on the niche, product quality and market segment, this process may take weeks or months.

How do you set an introductory price?

An introductory price can be considered optimal when it satisfies customers and yet allows the retailer to generate profit (enough to cover production and overhead expenses) and then charge more without losing all the customers. In order to figure out an optimal introductory price, you should research the market and the customer segment – their expectations and buying power should be taken into account. Also, note that sooner or later you will need to change your introductory pricing for another strategy.

What is an example of introductory pricing?

Introductory pricing is a strategy where a company offers a new product or service at a lower price for a limited time to attract customers. For example, a software company might launch a subscription service at a discounted rate for the first three months. This approach encourages early adoption and helps the company build a customer base quickly. Once the introductory period ends, the price increases to its standard level, capitalizing on the established customer loyalty and perceived value of the product.

What is an introductory offer?

An introductory offer is a special promotion or discount provided by a business to new customers when launching a product or service. The purpose of an introductory offer is to lower the initial cost barrier and entice customers to try the product. This could include discounts, free trials, or bundled services at a reduced price. For instance, a streaming service might offer the first month free to attract new subscribers, with the regular subscription fee applying afterward.

What is introductory cost?

Introductory cost refers to the reduced price set by a company for a new product or service during its initial launch period. This cost is intentionally lower than the regular price to encourage early purchases and help the product gain traction in the market. The introductory cost is temporary, designed to attract customers who might be hesitant to pay the full price without first experiencing the product's value.

What is the introductory stage pricing strategy?

The introductory stage pricing strategy is a pricing approach used when a new product or service is first introduced to the market. The goal is to set a price that attracts customers and drives early sales, helping to establish a market presence. This strategy often involves setting a lower-than-usual price (introductory pricing) to encourage trial and adoption. Over time, as the product gains popularity and customer trust, the price is gradually increased to reflect its value and generate higher profit margins. This approach helps businesses quickly build a customer base and gather feedback for future product improvements.